Candle Dope uses USPS and FedEx interchangeably.
We do not currently ship internationally. Please check back in the future for changes to this policy.
Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘track order’ option here and enter your order number and email address or sign into your account.
Orders generally ship out from our warehouse within 1-2 Business Days of you placing an order. Standard shipping is 5-10 days in transit after order ships. 2-Day Shipping is available for an additional cost. PO Boxes Only standard shipping is available for PO boxes. Shipping to Alaska and Hawaii We do ship to Alaska and Hawaii, however additional shipping charges will apply and delivery may take longer. This charge covers the additional postage and handling required to ship to these locations. APO shipping is available. Only standard shipping is available for any APO orders.
Orders and Returns
To cancel an order you will need to contact our Customer Support team by clicking the link at the top of this page. An order can be cancelled, however, there is a very small window of opportunity to do so. You see, once an order is submitted, the billing is processed and it is sent over to one of our three warehouses for packaging and shipping. An order that is split between our warehouses will take longer to process. Should you wish to cancel an order please give your order number to our CS team. To help speed your request you'll want to write in with the same email address that your order was created with. Once an order has been sent to our shipping partners the order cannot be cancelled. You will not need to cancel your order if you have simply forgotten to add your coupon code. When you write to us please provide the coupon code and if it is valid when the order was made we can apply it. Remember, only one coupon code per order.
Candles are eligible for return if the wick has not been burned, broken, or altered in any way. Other products sold are eligible for return if unopened and not altered. Returns are accepted if we are contacted within 48 hours upon delivery of the order. Shipping is generally not refundable. Please contact our customer support team if you have any questions!